S U P P O R T

Yes. All our softwares are configured to run on a secure browser such as Google Chrome, Mozilla Firefox & Brave.
Thus, we host our software products on our dedicated cloud servers to enable seamless access & connectivity from anywhere in the world.

We price our software products quite competitively.
Pricing is based on factors such as; number of users, physical location & the scope of data.

We also have two models of payment; One-off & subscription models.
In the One-off model, the software is sold at an agreed fee & the software license is transferred to the client as a deed of full ownership.
In the Subscription model, the client will make payments in a monthly, quarterly or annual basis to be granted with a license to use the software product.

Yes. All you have to do is send our team an email on info(at)kangai.co.ke & you will receive the link in your email within minutes. You will also receive a software proposal document with features, modules & options of the software product.

All our software products come fully integrated with selected banks & Safaricom's M-Pesa platforms. To get started, we shall provide you with a letter template that you will only need to attach your company letterhead & logo, & append your signature/company seal/stamp.
This letter will then get submitted to your bank or mobile money paybill provider, who shall then contact our team to initiate the integration process.
For M-Pesa Paybill integration, the whole cycle takes about 3 - 7 working days. For banks, which are a bit bureaucratic with this process, it can take anything from 14 - 45 working days.

Yes. We can integrate our software platform with your bulk SMS provider or you can let us setup the service with our reliable partners & we shall enable you to broadcast bulk messages to your members or clients straight from the software.
You can also setup automated SMS notifications to be sent to your clients once payments are received, annual general meetings (AGM) alerts, reminders & warnings.

The software can be integrated with special features such as the Safaricom B2C API platform that enables you to disburse loans to members all at the touch of a button.
This feature reduces operation costs such as new cheque book fees, traveling costs for signatories & also the timeline it takes for loans to get disbursed.

We do not have any hidden costs or charges in all our products. Once we negotiate on a favorable contract with you, the financial bit of it is always final.
All costs are broken down into modules like training costs, integration costs, support & maintenance charges, bulk SMS costs e.t.c

USSD stands for Unstructured Supplementary Service Data. For example, *254# or *254*100#.
Our software products can be configured into USSD formats for usage by feature phones & old model mobile phones with limited or no internet connectivity.
All you need to do is contact us & let us setup an ideal solution for your company.

We offer a complimentary support package to our clients that consist of 12 months free support from the day of purchase.
We also conduct follow ups via site visits, Skype sessions & telephone calls periodically to ensure the smooth running of the software.
Customizations & upgrades are based on the severity of the project & can be tabulated on request.
We offer Software Training to users free of charge & on successful completion issue a certificate to the software users.

The greatest thing about our softwares is the fact that they are cloud-based.
This means it can run on any web browser, on any computer or smartphone with a reliable internet connection.

Our software products use an algorithm of combined security features including user names, passwords, & encryption keys to ensure that only authorized users have access to your sensitive data.
We also install military grade Secure Socket Layers (SSL) certificates that ensures the data transmitted between our servers & your web server is encrypted, making it more difficult for hackers to decipher.