SOFTWARE SUPPORT & MAINTENANCE
We offer a complimentary support package to our clients that consist of 12 months free support from the day of purchase.
We also conduct follow-ups via physical site visits, Cisco Webex, Skype & Zoom sessions & telephone calls periodically to ensure the smooth running of the software.
Customizations & Upgrades are based on the severity of the project & can be tabulated on request.
We also use 3rd party applications such as AnyDesk & TeamViewer to provide exquisite, fast & real-time support services.
We also offer Software training to users free of charge & on successful completion, we issue a certificate to the software users.
Thus, we host our software products on our dedicated cloud servers to enable seamless access & connectivity from anywhere in the world.
Pricing is based on factors such as; number of users, physical location & the scope of data.
We also have two models of payment; One-off & subscription models.
In the One-off model, the software is sold at an agreed fee & the software license is transferred to the client as a deed of full ownership.
In the Subscription model, the client will make payments in a monthly, quarterly or annual basis to be granted with a license to use the software product.
This letter will then get submitted to your bank or mobile money paybill provider, who shall then contact our team to initiate the integration process.
For M-Pesa Paybill integration, the whole cycle takes about 3 - 7 working days. For banks, which are a bit bureaucratic with this process, it can take anything from 14 - 45 working days.
You can also setup automated SMS notifications to be sent to your clients once payments are received, annual general meetings (AGM) alerts, reminders & warnings.
This feature reduces operation costs such as new cheque book fees, traveling costs for signatories & also the timeline it takes for loans to get disbursed.
All costs are broken down into modules like training costs, integration costs, support & maintenance charges, bulk SMS costs e.t.c
Our software products can be configured into USSD formats for usage by feature phones & old model mobile phones with limited or no internet connectivity.
All you need to do is contact us & let us setup an ideal solution for your company.
We also conduct follow ups via site visits, Skype sessions & telephone calls periodically to ensure the smooth running of the software.
Customizations & upgrades are based on the severity of the project & can be tabulated on request.
We offer Software Training to users free of charge & on successful completion issue a certificate to the software users.
This means it can run on any web browser, on any computer or smartphone with a reliable internet connection.
We also install military grade Secure Socket Layers (SSL) certificates that ensures the data transmitted between our servers & your web server is encrypted, making it more difficult for hackers to decipher.
Monarch House, 1st Floor, Thika Road, Adjacent To USIU
info (at) kangai.co.ke
+254 737 283 113